FAQs

CleanLock is the forecasting and anticipation of changing carpet appearance, and the preventive tools that keep carpet clean. We are on top of it BEFORE it becomes a problem. There’s no soil build-up or accumulated spots. That’s the CleanLock Initiative. That’s the CleanLock advantage.

It’s our proprietary, all-encompassing carpet care system. The easy, automated way to care for your carpet. We lock in the clean by evicting the dirt. We stay on top of it, so you don’t have to.

We’ve been described as a “Category Disrupter”.

We’re a Clean Carpet Company – Not just a carpet cleaning company – Or – a janitor posing as a carpet professional, either!

We focus on the three things that matter most in carpet appearance – 1) Soil Accumulation 2) Soil Migration and 3) Spots. Our constant care approach makes us different than the competition because we focus on keeping your carpet clean.

Soil accumulation is the Build-Up of dirt. Dirt that you can’t even see.

Every time you walk in, you bring in dirt on your shoes. When you walk across the carpet, the dirt filters down into the fibers. As you repeat the process over and over, it adds dirt to the carpet – almost as if you used a bucket and shovel.

When the carpet can’t hold anymore, the dirt needs to find somewhere else to go. So it follows you throughout the building. Think of that kid Pig Pen in Charlie Brown cartoons – the dirt follows you around until it finds a place to land. That’s Soil Migration in a nutshell.

Typically, spot cleaning is the removal of spots and spills. We find that CleanLock customers rarely need to call about spots in their carpet, because we do whatever it takes to keep it looking great, all the time. If someone spills something, we’ll come take care of it – FAST and FREE! The best kind of spot cleaning!

Constant attention – think of us like an internal carpet department. We care about your carpet appearance as much (probably more) than you do and we’re going to do whatever it takes to keep it looking good. Dirt is automatic. You bring it in with you, each and every day. But we’re a CLEAN CARPET company not a CARPET CLEANING company. We don’t give dirt time to settle in or build-up, like the other guys.

A “CLEAN-CARPET” company focuses on maintaining the original cleanliness of carpet from the time it’s new. A “CLEAN-CARPET” company prevents dirt buildup and stopping soil migration throughout the office. And by removing spots for free to keep carpet looking great.

A “CARPET-CLEANING” company tries to “restore” carpet to a “like-new” condition by powering out all of the dirt, muck and mess that has built up since the last cleaning (when was that? A year ago? Maybe two…maybe more?)

It’s simple really – big dirt requires big effort. Big machines, big time, big money. The more you let it build up, the harder it is to remove. This has been the way for over 50 years – a bit outdated don’t you think? What we’ve found over the last 40 years is that it’s a heck of a lot easier, also faster and cheaper to just keep the carpet clean – like it was originally! Since we don’t allow dirt to build up and move through the office, we don’t need big machines, big time or big money to give you clean carpet – and we pass those savings on to you.

Monitoring carpet does nothing to get it clean. You’re just watching it get dirty unless you can do something about it. When we monitor – you get scheduled and then we do a follow up check to be sure that what we did was effective. This happens as often as it takes to keep your carpets at optimum appearance – seriously. Our “whatever it takes” guarantee means we do “whatever it takes” to eliminate dirt build-up, soil migration and nasty spots from your carpet.

Of course it does! What we do - hasn’t been done before. New and innovative situations can leave us ALL a little skeptical at first, but we all carry computers in our hands now, tiny little computers that make calls, send emails and texts, record video, take pictures, manage our money, play games and connect us to people everywhere.

The world is constantly innovating to meet the needs of the modern consumer. It’s time carpet cleaning did the same. Carpet cleaning hasn’t changed in over 50 years.

We had to change our attitudes, our process and our equipment to make the innovations we needed. CleanLock customers have joined the modern movement and enjoy carpet that’s always clean.

Nope – we’re practically invisible. Simply treat us like your own, internal, carpet department. Someone to handle carpet problems when they happen. It’s our job to save you time and money, and you certainly aren’t saving any time standing around watching the old-fashioned guys sucking the rug.

Baseboard and corner damage happens when you drag cords and hoses around them. We don’t have cords and hoses to drag, so…corner damage will be exclusively provided by your janitorial company.

Well, it’s not just about equipment. It’s the process the systems and philosophy, and how you put it all together that matters most. This is the “secret sauce” if you will. ….But since you asked, we design and build our equipment to our specifications, in house – You won’t find it anywhere but here. Everything else was impractical, cumbersome and costly. It was outdated since much of the equipment hasn’t changed significantly in the last 50+ years.

After 40 years, we’ve used and seen it all. We are familiar with and have owned nearly every machine designed to clean carpets. Yes, we have truck mounted steam cleaning capabilities. We are skilled at and equipped to deliver all 6 recognized methods of carpet cleaning. In case you haven’t been paying attention, these are great for carpet cleaning companies and those who have yet to join us in the 21st century. We are a CLEAN CARPET company. Carpet would stay clean forever if you’d help it…. There’s no better, faster, cheaper, easier, less hassle way to take care of your carpet than the CleanLock automated carpet care system.

Absolutely. We’re so far down the road from the onset of the “green movement’, we’re not sure any suppliers sell the old carpet cleaning poisons anymore.

Yes, hundreds. We’re happy to provide references when we reach the point of working together. We don’t lose clients unless they move out of state or get bought out by Mega Corp, so there should be plenty for you to choose from.

We’ve been in business over 25 years. Our founder has more than 40 years’ experience in the carpet cleaning industry.

The CleanLock program first started to take shape in early 2008 and has been innovating and improving ever since.

This statement would have you believe that your carpet doesn’t get dirty until you have chemicals in it. It sounds like if you never cleaned your carpet, it would never get dirty. We all know that isn’t true. However, with improper use or lack of sufficient rinsing, all soap leaves a residue that will attract soil. Any soap. And it’s not just soap. There are plenty of substances spilled or tracked in on shoes (coffee, coffee additives (creamers, sugars, syrups and flavors), soft drink syrups, protein drinks, energy drinks, parking lot goop, sidewalk goop, soup or salad dressing, oil from chips, snacks, nuts, crackers and spreads, even the organic compounds found in the rain puddle outside the door, etc., etc., etc…… Yes, even water or simple moisture/higher humidity levels will attract and trap soil to the carpet fiber. There’s a lot more to this topic than can be explained in a tiny paragraph. Trust me though, it is rarely carpet products making carpet look dirty.

You’re not! Ever. We don’t lock anyone into a contract. Our programs speak for themselves. There’s no better, faster, cheaper, easier, less hassle way to take care of your carpet. Once our clients realize this, they stay. Many have been here 3, 5, 7, 10 years or more – true statement. Our program makes their job so easy that they just don’t leave - but if you wanted to, for whatever reason - you’re good to go, anytime. The only thing locked in around here is your clean.